Overview

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, a refund or exchange isn’t possible.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns are subject to a 10% restocking fee.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at order@faithfuljourneyrv.com.

Shipping returns

To return your product, you should mail your product to: 5753 HWY 85N STE 4693 Crestview, FL 32536

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You might want to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at order@faithfuljourneyrv.com for questions related to refunds and returns.